Shipping Policy to the U.S., Canada and Mexico
We do everything possible to ship your orders out fast! Most orders are processed and shipped within 24 hours pending credit card verification. Please allow 2 - 5 working days for ground orders.
Giant Outdoor Chess items are MegaBig. While some of our items go out in a smaller box, most go out in multiple very large boxes or pallets.
Shipping Policy to the Continental U.S.
For all orders shipping costs will be added to your cart at the time of checkout. Simply place your items in the shopping cart, enter the state the products will be shipped, your zip code and if the order is being shipped to a business or a residence. Your shipping costs will be calculated before you checkout.
Shipping to Alaska, Hawaii and International Shipping
Giant Outdoor Chess has many satisfied customer around the world!
Giant Outdoor Chess will ship anywhere in the world that is allowed by the US Government. We suggest that you email us the items you are considering and an exact shipping address. We will search for the best terms on your behalf. Once we identify your options we'll email you with the rates. If you would like to conclude the purchase, and you like in Canada or Mexico, we will send you a link where you can pay for the order. All orders from other countries are paid by wire transfer prior to shipping.
For international shipments, Giant Outdoor Chess does not charge, nor do we assume responsibility for taxes, duty or brokerage fees. All additional fees charged by UPS, FedEx or other carriers for international shipment, customs, brokerages, international taxes, etc. are to be paid by the customer.
The vast majority of our international shipping is from our door to the major port near where we are to deliver. Shipping by ocean freight is significantly less expensive than shipping by air. Air freight obviously arrives much faster than ocean freight. Virtually all of our customers request we ship to the local port as arranging local shipping is always less expensive than for us to arrange local shipping within your country.
International shipping is complicated. You will need a local freight forwarder to help you import your purchase into your country and arrange for local shipping. Our experience is that it is always less expensive for you to make these arrangements rather than have us make these arrangement for you.
If you have questions about international shipping, please contact us in advance. We want you to be comfortable with your purchase.
Unless expressly stated that a quote is door to door, your shipping quote is door to port and you are responsible for all taxes, duties and brokerage fees.
If you want a quote that includes shipping door to door, we do have an options to help you secure transportation for your purchase. We use FedEx International to ship our products internationally door to door. When we quote an international door to door rate, it still excludes customs, brokerages, international taxes, etc. If you have any questions, please make certain to request clarification prior to shipping.
Return Policy
Our goal is that you are thrilled with your order! If for some reason you choose to return part or all of your please contact us at 888-215-3532 to obtain an RMA. We use an RMA so that there are no misunderstanding if you choose to return an order.
You may return new, unused items sold by Giant Outdoor Chess within 7 days of delivery for a credit or exchange of the cost of the merchandise. There is a 20% restocking fee on all order. When returning an item, you are responsible for the original shipping costs to you and the cost of returning the product to us. Please note that when items are shipped to you under our "free shipping" policy, there is actually a cost to ship the item to you. You will be responsible for that cost even though the item is labeled as "free shipping". Items should be returned in their original packaging. Most Giant Outdoor Chess items need to be well packed during the shipment process. If you have to return an item, please take special care to make sure the item is well packed and protected.
When you contact us for an RMA number, we will provide you with the exact shipping address for your return.
We will process a refund for your items the same day we receive your items!